Missing or Damaged components: Please use this form to submit a request for damaged or missing components. Please be as specific as possible.
If we cannot supply the replacement part, or if we need clarification or more information, we will contact you.
Please note that we can provide replacement for damaged boxes only if the game was purchased from our website, and only if the following procedure is applied: Please contact us within 5 days of acceptance of the goods. If the goods are delivered by the carrier showing obvious damage, you have to communicate to the carrier a reservation in writing, specifying the nature of the damage. Keep the whole packaging (product, outer carton, and filling materials) until the claim is settled. Please note, you may be asked to take them to the forwarder's office for inspection later.
If after submitting the form you do not receive a confirmation email from us with the summary of your request, please resubmit your request via our direct email: